Policies

Deposits -  The salon reserves the right to ask for a non-refundable appointment deposit to book your appointment.

Confirmation of appointment - If you do not confirm your appointment when a confirmation message is sent, it will be assumed as being cancelled.

Late Cancellation Policy - Any cancellation or reschedule made in less than 24hrs will result in a cancellation fee of 50 - 100% of the service cost at the owners discretion. You will be required to pay 100% upfront for your next rescheduled appointment, 1 week  prior to that appointment occurring. This is non refundable. Repetitive late cancellations may result in refusal of future bookings. Gift vouchers will be forfeited for cancellations within 24 hours of the appointment.

No Shows - Failure to attend an appointment without 24 hours notice will incur a fee of 100% of the service value. Future appointments may require full payment in advance and may be declined at the owner's discretion. Gift vouchers will be forfeited in the event of a no show or late cancellation.  

Gift Voucher Policy - Please treat your gift voucher like cash. Lost, stolen or destroyed gift vouchers will not be redeemable. If you turn up without the voucher, your treatment will be cancelled. When purchasing an online voucher, please ensure you have the correct email address of the receiver and ALL details are correct. Value changes cannot be changed. Users of Paypal must ensure their Paypal account is verified as it may take up to 3 days before the receiver receives their voucher. Gift vouchers purchased in the salon are for a dollar amount & not specific treatments due to changing treatment options & pricing over time. Gift vouchers cannot be changed, refunded, exchanged, redeemed for cash, used for discounted services, loyalty rewards or account credits. Any remaining balance must be used at the time of redemption. 

Late Arrivals - The time will be taken off your treatment time. 

Treatment Selection - Treatment combinations, upgrades or alterations outside the advertised treatment menu are subject to therapist approval and availability. 

Orders - Order requests & customer gifts will be held for 1 week only.